The contact received a letter that stated she would experience failures with her vehicle's instrument panel gauges. The vehicle mileage will be required when placing an order. This may cause inaccurate readings, including the speedometer and fuel gauge. In a small number of vehicles, the condition may be intermittent and the gauge sweep test may not always verify the condition. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin.
I then re-assembled the cluster and drove the truck to work today with no issues. Install the new instrument panel cluster. Panels on vehicles 7 years old or younger with 70,001 miles 110,001 km to 80,000 miles 130,000 km would receive replacements, but the owner or lessee was responsible for the cost of labor. Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 110,000 kilometers, whichever occurs first. That one ended up having a small metal whisker found under microscope between 2 pins on that big integrated circuit to the left of the oil pressure stepper motor. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely.
I am not responsible for this problem and I believe there are other vehicles affected in this particular recall. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided. Customer Reimbursement - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer within one year. The speedometer was jumping so I found this post on here and took the truck in and got it fixed yesterday for free. A Tech 2 sweep test may not reveal the condition.
This can be repaired cheaply if you know how to solder. Dealers are to replace the instrument panel cluster after the condition has been verified. And it has done this since I bought it. Notice: Before reprogramming, please check the battery condition to prevent a reprogramming error of any of the modules due to battery discharge. I know this is an older entry, but I just had my instrument cluster replaced by my dealer. Keep this letter with your other important glove box literature for future reference.
After I did this to mine, the problem hasn't come back in over 3 months. What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. Occasionally, the speedometer would not work at all. Does anyone have any troubleshooting suggestions? I thought the cluster was losing all power until I noticed when it got dark, the back-lighting came on but the rest of the gauges are blank. Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. I disassembled the cluster and was getting ready to test for loose parts. What they should have done was to notify me as soon as they first realized the Korean made instrument panels are junk.
Once you get it nice and clean, spray some sealant over it. Sometimes it will continue to do this over and over, many times in row. Do not use an iron hotter than 750°F or you'll pull the copper foil off the board. Owners of vehicles that qualified but who had already paid for the repairs themselves could be eligible for reimbursement, up to the price the dealership would have charged, as long as proper proof could be provided. And as noted there are several places that will repair them for a resonable price, but you need to make sure they are not using the same defective stepper motors. I wish i would have seen it before I shelled out the cash!! It is very random when it decides to do it. I have a 2008 Chevrolet Silverado 1500 5.
The part is about 250 but the rest is labor. It is one of two things the cluster or the ignition! When the contact placed fuel in the vehicle, the fuel gauge dial would stop a little below the full line; therefore, she never knew how much fuel was in the vehicle. I sometimes have to use a heat gun and overnight it in the freezer to find the exact location of the problem. Recall would only be covered if instrument panel cluster failed or within 7 years or 70,000 miles. The speedometer on the vehicle shows speeds of over 100 mph and never less than 30 mph. There is a how to on this forum that will show you how to replace it! Deon That problem can sometimes be hard to find, especially if it's intermittent. Granted the issue may not have been present at the time.
Customer Notification General Motors will notify customers of this special coverage on their vehicles see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly. Battery voltage must be between 12 and 16 volts during reprogramming. I just bought and 2003 Silverado with this problem and it has 68,000 miles. Thanks for the posting on this topic. Claim Information For vehicles repaired under the terms of this special coverage, submit a claim with the information indicated below: Repair Performed Part Count Part No. Give us a call 1-800-405-1056 or shoot us an — we receive and answer each one personally.
He returned to the dealer and was informed that there were no previous failure reports. Plus, we do it the day we receive it so that you can get back on the road fast, often within a week. Verify that there is a battery charge of 12 to 16 volts. The failure mileage was 42,000. The vehicle was taken to the dealer numerous times.